Success through appreciation and trust of our customer Innovative customer service is in our company philosophy. Satisfaction of our customer is the basis for our actions and the benchmark for our performance. Midtrans stands for a privately owned and owner-managed company that successfully practices unbureaucratic and determined work in a dynamic and experienced team of employees. Midtrans stands out by offering an equally personal and innovative way of customer support. Short decision-making processes lead to fast implemented solutions to benefit our customers.
Constantly optimising our services for the benefit of the customer is the mentality of each individual employee and forms our company aim.
Doing the right things in the right way.
The only way to do business “We believe that doing the right things in the right way is the only way to do business. We value and empower our employees while striving to set a new standard for customer satisfaction.”
Our people come first – we will do all we can to ensure that everyone goes home safely after every job We will passionately pursue the 3Fs – Face time, Feedback and Follow-up – to actively engage and empower our team members in our quest to attain an incident-free culture. No task is so important that we cannot take the time to do it safely We will treat incidents, near misses and good catches as opportunities to learn and improve We will work interdependently and cooperatively with others to improve safety for everyone we work with and around We will be good stewards of the environment and good citizens of the communities in which we operate.
We do the right things, in the right ways and for the right reasons Compliance is not the goal, but the starting point – we will follow all policies, rules and regulations We will do what we say and provide assurance that our work is done properly.
We believe that good planning leads to good results – well planned work is done safely, correctly and efficiently We will regularly use Key Performance Indicators (KPIs) and actively seek customer feedback to monitor our progress and improve our performance. Our customers are the ultimate judges of our performance.
Our internal customers are our fellow team members – they deserve to know we are working together for success Our external customers are our lifeline – they deserve to know that we are committed to meeting their needs We will strive to not only meet but exceed their expectations.
Trust is our most valuable asset and essential to good relationships and strong business partnerships Trust must be earned and kept – our daily interactions will therefore be: Open, honest and respectful Frequent, timely and clear Collaborative Focused on problem-solving and continuous improvement.